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Individual & Family Support

Online addiction counselling (telehealth) across New Zealand

Confidential online counselling with flexible access, wherever you are.

Available online throughout New Zealand, including Auckland, Wellington, Christchurch, Hamilton and Tauranga.

Overview

Confidential online counselling for clients throughout New Zealand and, where clinically and legally appropriate, Australia. This is particularly suited to people who need flexible access to support, including remote workers and FIFO / mining-sector workers.

Telehealth sessions follow the same considered, behavioural-science-informed approach as in-person counselling, delivered securely and at times that fit around your circumstances.

Who this is for

  • People in rural or remote areas without easy access to in-person specialist support.
  • FIFO and mining-sector workers, and others with irregular or shift-based schedules.
  • Anyone who prefers, or needs, the flexibility of confidential online sessions.

What support may include

  • Secure, confidential video or phone counselling sessions.
  • The same individually tailored, behavioural-science-informed approach as in-person support.
  • Flexible scheduling designed around work rosters and remote locations.
Telehealth is offered across New Zealand and, where clinically and legally appropriate, to clients in Australia. Availability outside New Zealand is confirmed on a case-by-case basis in line with the relevant professional and regulatory requirements.

Frequently asked questions

Is online counselling as good as meeting in person?

For most people, online sessions work well and remove barriers like travel, time and privacy. We'll talk during your first session about whether online suits you.

What do I need for an online session?

A phone, tablet or computer with a camera, an internet connection and a private space. We'll send you the secure link.

Can I use it anywhere in New Zealand?

Yes, wherever you have a reliable internet connection.

If you need urgent help, call 111, or free call or text 1737, or the Alcohol Drug Helpline on 0800 787 797.